The butler is a key element in a team of professionals striving to deliver a level of personalized service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the hotel.
The position of butler provides a very personal, detailed, seamless service to guests. A butler will take care of guests needs in a highly professional manner....
The butler will take gentle care of all their guests from arrival until departure without imposing themselves on the guest. The butler will be seen by the guests in response to all the guest’s needs and requests.
The attention to detail required and the ability to anticipate the needs of guests needs demand that the butler is a consummate hotel professional with impeccable standards. Butlers will not accept anything less that the best available presentation of the suites/rooms and public areas of the floors.
The butler will strive to create an atmosphere that makes a ‘WOW’ impression on the guests......and that was me...once upon a time....
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